Shipping Information

1. Our Couriers

We partner with industry-leading couriers who operate locally across Australia to get your order to you as efficiently as possible. Courier selection may vary by order depending on your location and the size of your parcel, so as to offer the best speed and reliability for your delivery.

2. Shipping Costs

Shipping is calculated based on the total weight of your order at checkout. Our flat-rate weight tiers are:

Your order's shipping cost is calculated automatically at checkout based on the combined weight of the items in your cart, and will always be shown to you before you complete your purchase.

3. Order Confirmation & Tracking

Once your order is placed, we'll keep you updated every step of the way via the email address you provide at checkout:

• Order confirmation — sent immediately after your purchase is completed
• Dispatch notification — sent once your order leaves our warehouse, including your tracking number
• Out for delivery — sent when your parcel is out for delivery with the courier
• Tracking link — included in your dispatch email so you can follow your parcel's journey in real time

Please ensure the email address provided at checkout is correct, as this is where all order and delivery communications will be sent.

4. Delivery Timeframes

Delivery timeframes are estimates provided by our courier partners and may vary depending on your location, the courier handling your order, and seasonal demand. Metro areas generally receive orders faster than regional and remote areas.

Delivery times may be extended during peak periods such as Christmas, Boxing Day, and Black Friday — see our Returns & Refunds Policy for more on peak period processing.

5. Delivery Issues

If you have a question about the status of your delivery, the fastest way to get an update is to contact the courier directly using the tracking number provided in your dispatch email.

If your parcel is marked as delivered but you haven't received it, or appears lost in transit, please refer to the Lost or Undelivered Parcels section of our Returns & Refunds Policy, or reach out to us via the Contact Us page and we'll help investigate.

6. Shipping Locations

We currently ship to addresses across Australia. Shipping costs are calculated based on parcel weight as outlined above, regardless of destination within Australia.

7. Questions?

If you have any questions about your shipment that aren't answered here, please get in touch via the Contact Us page on our website.