Returns & Refunds Policy

1. Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a remedy if a product:

• Has a major fault or defect
• Is not fit for its stated purpose
• Does not match the description or sample provided
• Is unsafe

These rights apply regardless of any other conditions in this policy and cannot be excluded, restricted, or modified.

2. Change of Mind Returns

We happily accept change of mind returns within 30 days of delivery, provided:

• The item is unused and in its original condition
• All original packaging, tags, and accessories are included
• Proof of purchase (order confirmation or receipt) is provided
• The item is not listed as a Final Sale or non-returnable item

Return shipping for change of mind returns is at the customer's cost. A flat rate return label will be emailed to you, with the cost determined at the time of your return and communicated to you prior to lodging, before being deducted from your refund.

3. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged in transit, or is not what you ordered, please lodge a return through your account within 30 days of receiving your order. When selecting your return reason, you will be prompted to attach photos of the fault or damage — this helps our review team assess your claim quickly.

What happens next:

• Our review team will assess your submission within 2–4 business days
• Once approved, we will advise you on return shipping — a prepaid return label will be provided at no cost to you
• In some cases, we may resolve the issue without requiring a return (e.g. replacement sent directly)

If your claim is approved, you'll receive your choice of:

• A full refund to your original payment method
• Store credit for the full amount
• An exchange for the same item (subject to availability)

4. Return Shipping Labels

All returns are managed through your account. Log in to yeahiloveit.com.au, go to My Account → My Returns, and follow the prompts to lodge your return request.

Once your return is approved:

• A return shipping label will be emailed to you within 1–2 business days
• Print the label and attach it securely to your parcel
• Drop the parcel at your nearest participating post office or collection point

Return shipping costs:

• Change of mind — a flat rate applies based on your location. The cost will be calculated and communicated to you at the time you lodge your return, and is deducted from your refund.
• Faulty / damaged / incorrect items — Free (fully covered by Yeah I Love It)

5. Refund Options

When submitting your return through your account, you select your preferred resolution upfront. You can choose either:

Your resolution preference is selected at the time of submitting your return. If you need to change your selection after submission, please contact us via the Contact Us page on our website before your return is processed.

6. Sale & Discounted Items

Most items on Yeah I Love It are offered at sale or discounted prices. Unless an item is explicitly marked as "Final Sale" at the time of purchase, it qualifies for our standard 30-day change of mind return policy.

• Items marked "Final Sale" at the time of purchase cannot be returned for change of mind
• All other sale or discounted items are fully eligible for return under this policy

Regardless of sale status, your rights under Australian Consumer Law always apply. Faulty, damaged, or misdescribed items are eligible for a remedy whether or not they were marked as Final Sale.

7. Non-Returnable Items

The following items cannot be returned unless they are faulty or misdescribed under Australian Consumer Law:

• Items marked as "Final Sale" at time of purchase
• Items that have been used, washed, or altered
• Items returned without original packaging or tags
• Items returned outside the 30-day return window (change of mind)

Products that are not eligible for return or refund are clearly identified on the product page at the time of purchase, marked in bold coloured text. Please read product listings carefully and check for this notice before completing your purchase, as these items cannot be returned for change of mind once bought.

8. How to Lodge a Return

All returns are self-managed through your Yeah I Love It account. Here's how:

1. Log in to your account at yeahiloveit.com.au
2. Go to My Account → My Returns and select the order and item(s) you wish to return
3. Select your reason for return and your preferred resolution (refund or store credit). If your item is faulty, damaged, or incorrect, you will be prompted to attach photos — please include clear images of the issue
4. Submit your request — for faulty or damaged items, our review team will assess your claim within 2–4 business days. For change of mind returns, a return label will be emailed to you directly
5. Print the label, pack your item securely, and drop it off at your nearest post office
6. Once received and inspected, your refund or store credit will be processed within 5–7 business days

Need help? If you experience any issues lodging your return through your account, please reach out via the Contact Us page on our website and we'll sort it out for you.

9. Delivery & Tracking

Once your order is dispatched, a tracking number will be emailed to you so you can follow your delivery in real time. Delivery timeframes are estimates provided by our delivery partners and may vary depending on your location and carrier capacity.

• Tracking details are emailed at the time of dispatch
• Delivery timeframes are subject to change and are not guaranteed
• For queries about the status of your delivery, we encourage you to contact the delivery carrier directly using your tracking number for the fastest response

If you are experiencing a delivery issue and are unable to resolve it with the carrier directly, please reach out to us via the Contact Us page and we will assist where we can.

10. Lost or Undelivered Parcels

If your tracking shows your parcel as delivered but you have not received it, or your parcel appears lost in transit, please follow these steps:

• First, check with neighbours and any safe drop locations around your property
• Check your tracking link for any delivery notes or collection card instructions
• If still unresolved, lodge an enquiry with us via the Contact Us page on our website

Once we receive your enquiry, we will liaise directly with our delivery partner on your behalf to investigate. Please allow 2–5 business days for the carrier to complete their investigation. We will keep you updated throughout the process and work to resolve the issue as quickly as possible.

Please note: Yeah I Love It is not liable for parcels marked as delivered to the correct address. However, we are committed to working with you and our delivery partners to reach a fair resolution.

11. Gift Returns

Returns can only be lodged by the registered account holder who made the original purchase. If you received an item as a gift and wish to return it, the original purchaser must initiate the return through their Yeah I Love It account.

• All purchased items are recorded against the buyer's account and accessible under My Account → My Returns
• Purchase records are available in your account for 90 days from the date of purchase
• Returns cannot be accepted without a valid purchase record linked to a registered account

If the 90-day purchase record period has passed, we are unable to process a return for change of mind. Your ACL rights for faulty or misdescribed items are not affected by this limitation.

12. Partial Returns

You are welcome to return one or more items from a multi-item order — you do not need to return everything. When lodging your return through My Account → My Returns, simply select the specific item or items you wish to return.

• Each item is assessed individually
• Refunds or store credit will be issued for the returned item(s) only
• Return shipping fees apply per return shipment, not per item

13. Peak Period Processing Times

During high-volume periods such as Christmas, Boxing Day, Black Friday, and other major sale events, processing times for returns and refunds may be longer than usual. We appreciate your patience during these times and will always aim to keep you informed of any delays.

If you lodge a return during a peak period, please allow additional time beyond our standard 5–7 business day processing window. We will notify you as soon as your return has been received and processed.

14. Privacy & Your Return Data

Any personal information collected as part of the returns process — including your name, address, order details, photos, and correspondence — is handled in accordance with our Privacy Policy and the Australian Privacy Act 1988.

• Your information is used solely to process and manage your return
• Photos submitted as part of a faulty or damaged item claim are used for assessment purposes only and are not shared publicly
• We do not sell or share your personal information with third parties except where required to facilitate your return (e.g. providing your address to our delivery partner for a return label)
• You may request access to or deletion of your personal data at any time via the Contact Us page on our website

For full details on how we collect, use, and store your personal information, please refer to our Privacy Policy.